Join us as we explore how to go beyond simple ticket resolution and use custom actions to trigger complex workflows. Learn how to use resolution actions as triggers for “when updated” rules, enabling automated escalations and task assignments—all with a single click.
We’ll demonstrate how these actions can be configured to support seamless ticket handoffs between teams and improve your reporting capabilities.
Additionally, discover how to empower staff to report emergencies—without granting full ticket submission access—by creating quick, easy workflows tailored for Facilities issues.
We’ll walk through how to design custom information fields to gather critical details and set clear expectations with personalized messages.
This session is perfect for administrators looking to simplify escalations, improve emergency reporting, and enhance overall efficiency.