Incident IQ’s HR help desk allows K-12 staff to submit their own human resources requests. Our HR help desk eliminates drive-bys, streamlines workflows, and provides HR teams with clarity in their tasks.
K-12 faculty and staff can initiate HR requests for new employee onboarding, offboarding, assistance with HR policies or paperwork, and more.
Ensure that HR requests contain the information you need the first time—minimizing the need for back-and-forth emails. Add custom fields tailored to individual request types, and provide your team with data-rich HR support tickets.
Route requests, elevate priority, and notify employees based on automations that work best for your workflow. With automations, your HR department can focus on the high-value tasks that matter most.
HR Service Delivery lets you add followers to requests or create specialized teams to keep all required K-12 personnel and HR team members in the loop. Users can add comments in-app or from an email notification, making it easy to keep everyone updated.
An HR help desk is a centralized support platform that optimizes HR operations by addressing employee issues and inquiries. It serves as a type of HR service desk.
By enabling employees to submit HR tickets, HR help desks streamline HR processes, reduce response times for HR requests, and aid in achieving prompt resolutions for HR-related concerns.
Using an HR Help Desk solution simplifies K-12 HR processes in several ways:
Having an HR help desk to assist in these tasks also eases the workload for the HR staff, allowing them to focus on strategic initiatives and fostering a positive work environment that promotes employee satisfaction within the school.
HR help desks boost employee engagement by providing a reliable channel for employees to request prompt assistance, leading to a greater sense of support within the workplace.
They also streamline onboarding processes for new hires, ensuring a smooth transition and effective integration into the company culture. This, in turn, contributes to a better new employee experience, and higher retention rates.
HR help desks also save valuable time for HR professionals by efficiently handling routine inquiries and administrative tasks. Ultimately, this comprehensive support enhances overall HR operations, leading to a more successful and engaged workforce.
An effective HR help desk solution should encompass several essential features that provide employee support. It must contain a robust ticketing system that enables users to log and track employee inquiries and HR-related issues. It should also feature reporting and analytics tools for assessing performance metrics, identifying trends, and continuously improving the help desk’s and HR team’s efficiency.
An ideal help desk software solution can do all of those things, while also providing prompt and reliable customer support for HR managers via chatbot, email, or phone, especially during the first few months of software set-up and roll-out.
The success of your K-12 IT support team often comes down to how well students and faculty make use of your help desk. You might launch your help desk at the start of the year and assume that all your support requests will be managed effortlessly. Unfortunately, without a proper project plan, your n …
Building a comprehensive knowledge base can be challenging. Read this guide for tips on how to launch a help desk knowledge base that meets your district’s needs.
See how K-12 districts use school help desk software to quickly respond to technology issues and better support teaching and learning.
