iiQ Ticketing is designed to power K-12 help requests. Ticket submission in seconds, complete with rich information attached.
The Ticket Wizard in iiQ Ticketing provides teachers, students, and staff a simple way to submit help tickets.
Step-by-step prompts and an intuitive user interface get the majority of help tickets submitted in under a minute.
Issue categories are tailored to each request — users don’t have to scroll through long lists of issues to find what they need help with.
Quick Tickets allow users to quickly access their most commonly used hardware and software in seconds. Users can mark favorites, allowing one-click access to ticket submission right from their dashboard.
iiQ Ticketing integrates with popular Student Information Systems & Mobile Device Management consoles. No more hunting for course codes or serial numbers. SIS and asset integrations bring relevant data right into the Ticket Wizard. Real-time communication between external systems and iiQ Ticketing allow requests to be submitted with more precise, actionable data.
SEE SIS INTEGRATIONS
With My Classes, teachers can quickly submit a help ticket on behalf of their students. All students and their corresponding devices are easily visible in the My Classes page, and tickets are submitted using the simple, step-by-step Ticket Wizard.
LEARN MORESupport Flows are workflows built for popular K-12 learning tools. A simple install provides tailored ticket submission — with pre-defined issues, resolution actions, support widgets, and Knowledge Base libraries.
EXPLORE SUPPORT FLOWS
Add custom fields to individual ticket types to capture actionable information to enable quicker issue resolution.
Use the names that your district uses. Custom names allow districts to tailor the appearance and name of hardware and software types in the Ticket Wizard.
Use fine-grained permissions to set access based on agent location and role.
Since implementing Incident IQ’s Enhanced Approval Workflows (EAW), Kirkwood School District found unique ways to streamline the intake process for a wide variety of tasks. This has resulted in significant time savings for multiple functional teams.
Two tickets arrive at your help desk at exactly the same moment, both claiming to be urgent. How do you decide which ticket to address first? If you’re doing it yourself, you’d dig into the details of each ticket. Who’s requesting, what the issue is, who is being directly affected in the momen …
Help desk software is an essential part of today’s K-12 IT support. For any newbies to the K-12 IT scene, a help desk refers to the portal where end users (students, staff, parents, et cetera) request help support. As Capterra points out, “help desk software can make [technicians’] jobs easier …
