Get the Guide:
Ready to reap the benefits of an IT internship program in your district? Click here for an actionable, step-by-step guide on how to set up a student-run help desk.
Overview:
Join us for an insightful interview with Jessica Brown, Helpdesk Supervisor at Mansfield ISD, as she shares how their student internship program has evolved into a robust, year-round initiative. Discover how Incident IQ plays a crucial role in managing student intern workflows, streamlining operations, and enhancing the educational experience for future technology professionals.
What You’ll Learn:
- Real-World Experience: How Mansfield ISD’s internship program bridges classroom knowledge and practical skills.
- iiQ Implementation: Step-by-step insights into setting up permissions and managing student intern workflows.
- Boosting Productivity: Discover how custom views and tracking tools improve efficiency and reduce technician workload.