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  • iiQ Game Changers: Best Practices for Group to Teams Mapping, Quick Tickets, and Preventative Maintenance

iiQ Game Changers: Best Practices for Group to Teams Mapping, Quick Tickets, and Preventative Maintenance

Wednesday, October 16, 2024

2:00PM - 2:30PM

Flyer promoting Episode Six of "GameChanger" by incident IQ, focusing on best practices for team operations. Event on Wednesday, October 16 at 2 PM ET with presenters Sarah McElMurray and Nikole Burke.

We’ll share unique workflows for Group to Teams Mapping + Quick Tickets and Preventative Maintenance with Due Dates. You’ll learn how to streamline operations, improve visibility, and justify your team’s efforts while ensuring that critical tasks are tracked, assigned, and completed efficiently.

Group to Teams Mapping + Quick Tickets

Learn how the Group to Teams Mapping feature, when paired with Quick Tickets, can simplify the process of sharing specific ticket templates to teams for quick and easy submission.

  • Benefits: Ideal for front office staff, this integration allows tickets to be submitted directly to the appropriate teams, ensuring quick and efficient resolution.
  • Key Takeaway: Enhance the user experience by pushing targeted tickets directly to teams

 

Facilities Preventative Maintenance and Due Dates

Dive into how the Preventative Maintenance feature helps users schedule and manage tasks with predefined due dates.

  • Benefits: By tracking recurring tasks centrally, teams can prevent issues before they occur and get credit for all work performed, including tasks beyond just repairs.
  • Use Cases: Assign multiple assets to PM scheduled tickets for comprehensive oversight and break larger tasks into smaller, manageable components.
  • Key Takeaway: Ensure your team’s work is visible, reducing the risk of things breaking, and help justify the need for additional personnel.

 

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