ATLANTA, GA — School districts nationwide are transforming their operations with Incident IQ, the leading workflow management platform for K-12. According to COsN’s 2024 State of Ed Tech District Leadership Survey, one of the biggest challenges districts face is navigating siloed systems that hinder collaboration and efficiency.
Incident IQ addresses this challenge head-on by consolidating disconnected tools into a single, scalable platform that provides district leaders with a centralized source of operational data. This unified approach empowers smarter decision-making, streamlines management workflows, and supports cross-department collaboration. Some of the latest districts to adopt the transformative technology include Lewiston Independent School District No. 1 (ID) and Edmond Public Schools (OK).
Lewiston Independent School District No. 1: Maximizing Efficiency Under a Unified Platform
Lewiston Independent School District No. 1(LISD1) was limited by siloed systems and manual processes. Without a single system of truth to manage workflows and assets, submitting requests was cumbersome, reporting was nonviable, and collaboration across facilities and IT departments remained a persistent challenge.
With iiQ, LISD1 now manages their IT ticketing and assets, facilities, events and HR workflows under a single, unified platform that increases efficiency, accountability, and responsiveness. By integrating with the district’s existing tools, like Jamf Pro and Google MDM, LISD1 can ensure a streamlined onboarding process. And departments will now be able to share calendars for events and facilities to simplify district-wide coordination.
Incident IQ, designed for K-12, is bringing together what we needed as a district. On one platform, we will be able to create maintenance work orders, provide IT support, manage events, and offer online employee support. We are looking forward to implementing Incident IQ.
JoAnne Greear, Director of Operations, Lewiston Independent School District No. 1 (ID)
Edmond Public Schools: Technology Modernization Made Easy
Outdated legacy tools were slowing Edmond Public Schools (EPS) down. As systems became harder to use and less aligned with the district’s evolving needs, leaders recognized the need for a unified platform, with robust support to ensure a smooth transition.
iiQ’s dedicated support and end-user training drew EPS to the easy-to-use platform. Resources like the iiQ Community and Academy and dedicated Customer Success Managers ensure that the transition is seamless.
Among the many benefits of using the Incident IQ IT platform, which includes iiQ Ticketing and iiQ Assets, the district appreciates how the Help Desk module syncs devices with submitted tickets, eliminating guesswork and simplifying issue resolution. EPS also values how the platform’s Asset Management reporting functionality can provide more clarity in a time when budget constraints and staffing concerns make every resource count.
Breaking Down Silos With a Unified Platform
Incident IQ is leading the way for districts across the country that are looking to optimize efficiency and centralize communication with a unified platform that can streamline disparate systems. Incident IQ’s intuitive, customizable solutions scale with districts’ unique needs and ultimately help district leaders maximize their technology investment.
For more information about Incident IQ and how its platform supports K-12 operations, visit incidentiq.com.
About Incident IQ:
Incident IQ is the leading workflow management platform built exclusively for K-12 schools, providing district leaders with visibility and efficiency across administrative teams. Trusted by over 2,000 districts, Incident IQ powers mission-critical services for more than 14 million students and educators nationwide. By connecting technology and operational workflows, Incident IQ enables schools to streamline processes, reduce administrative burdens, and focus on what matters most: student achievement.