Incident IQ

K-12 IT Support

  • Home
  • |
  • K-12 IT Support
Man sitting at his desk on his computer
Complete Guide to Chromebook Management For Schools

Chromebooks are a top choice for K-12 schools, but managing them at scale comes with real challenges. IT teams need advanced tools to keep student Chromebooks secure, organized, and working in the classroom. From tracking devices to supporting students and staff, smart device management is key to ru ...

Gears and arrows illustrate a process, surrounded by people analyzing charts, working on laptops, and checking lists, set in a vibrant, collaborative office environment with rich orange hues.
From Silos to Solutions: How to Make the Case for a Unified K-12 Operations Platform

Discover how forward-thinking K–12 districts are overcoming fragmented operations. Learn the four key areas for improvement—and how a unified platform turns silos into streamlined solutions.

A person sits at a desk, contemplating, with books, a lamp, and a computer. Large question marks hover overhead, suggesting confusion or deep thought in an office setting.
How Resilient Are Your District Operations Against Rising Costs and Budget Uncertainty?

With rising costs and budget pressures in K–12, lasting impact starts with operational efficiency. Explore the biggest challenges schools face today, and where smart investments can help you make a resiliency action plan.

Cartoon image of person working on laptop surrounded by images of data reports.
Implementing and Maintaining One-to-One Classrooms

Prepare your school facilities for a successful start to the academic year with our ultimate back-to-school preparation guide. Discover essential maintenance tips, best practices, and download our detailed checklist for a safe and efficient school environment.

A person optimizing their school operations.
A Practical Guide to School Operations Management

When schools operate smoothly, students, teachers, and administrators can focus on success, not logistics. Efficient resource use, clear decision-making, and reduced administrative burden help schools function without unnecessary obstacles. By using technology, schools can automate tasks, communicat ...

What You Don’t Know About Your Devices Could Be Costing You (+ Free Audit Checklist)

When every dollar matters, visibility is your first line of defense. With districts managing thousands of devices across dozens of campuses, keeping track of what you have, and where it is, isn’t easy. But without it, you’re flying blind. Rising device costs, shrinking budgets, and growing instr ...

Graphic illustration of miniature people standing on a Chromebook, fixing it
How to Fix a Chromebook: A Comprehensive Guide

Few things are more disruptive in education than IT problems. That’s why, with a reported 55% fewer unplanned outages than other devices, Chromebooks are frequently chosen as school districts’ 1:1 device of choice due. Still, Chromebooks are not completely immune to glitches and issues. IT teams ...

Graphic image of two people carrying a stack of support tickets flying around.
How to Reduce Support Tickets in Schools: 8 Proven Strategies

School administrators and IT support staff face significant challenges in managing IT support tickets, especially during peak times like the start of the school year. Each student, parent, or staff member submitting a new support desk ticket expects a prompt resolution, often without considering the ...

A person looking at a to-do list for K-12 state testing IT prep and smiling
IT Prep for K-12 State Testing

This helpful infographic shows just how much you can benefit from investing in a CMMS for your facilities management.