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Learning Applications
Support Flows provide schools with workflows built around popular learning applications. Custom issue types, recommended resolution actions, and pre-populated knowledge base solutions work together to provide a complete support experience.

This app has been built by Incident IQ. The app is not affiliated with the referenced company; all product names, trademarks, and registered trademarks are the property of their respective owners.

Incident IQ Support Flow For

Freckle

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This Incident IQ app is designed to enable support workflows for districts that use Freckle. After activating the app, district teachers receive more accurate and timely assistance on their district’s Incident IQ platform for Freckle.

A software interface displays a ticket creation feature for support flow integration. The highlighted section shows details like "Create Ticket," "Admin," and "Restaurant High." The background is pink. Text: "Create custom workflows for Support flow integrations."
Screenshot of Incident IQ knowledge base articles creation for support flows
  • Pre-populates Incident IQ with issue categories, issues and common resolution actions, improving resolution times
  • Provides a curated knowledge base of how-to articles provide teachers with reliable self-help
  • Quick access to customer support via support widgets