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Learning Applications
Support Flows provide schools with workflows built around popular learning applications. Custom issue types, recommended resolution actions, and pre-populated knowledge base solutions work together to provide a complete support experience.

This app has been built by Incident IQ. The app is not affiliated with the referenced company; all product names, trademarks, and registered trademarks are the property of their respective owners.

Incident IQ Support Flow For

Schoolnet

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This Incident IQ app is designed to enable support workflows for districts that use Schoolnet. After activating the app, district teachers receive more accurate and timely assistance on their district’s Incident IQ platform for Schoolnet issues. The app applies custom ticket workflows for swift and detailed help request submission. Additionally, a curated knowledge base of Schoolnet how-to articles provides teachers with reliable self-help options for immediate resolution, while giving district support teams a resource to improve resolution times and a method for standardizing resolution actions.

This app has been built by Incident IQ to optimize support for Schoolnet. The app is not affiliated with Schoolnet; all product names, trademarks, and registered trademarks are property of their respective owners.

 

  • Pre-populates Incident IQ with issue categories, issues and common resolution actions, improving resolution times
  • Provides a curated knowledge base of how-to articles provide teachers with reliable self-help
  • Quick access to customer support via support widgets